About Us
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Polevolt Ltd relationship with you in relation to this website. (Your statutory customer rights are not affected)

The term 'Polevolt Ltd' or 'us' or 'we' or 'our' refers to the owner of the website.
The term 'you' or 'buyer' or 'purchaser' refers to the user or viewer of our website.
The term 'working days' means any day excluding Saturdays, Sundays and public holidays.

Polevolt Ltd. is a limited company registered in England and Wales.
Registered number: 4972365. Registered office: Unit L, Cranage Trade Park, Goostrey Lane, Cranage, Cheshire CW4 8HE

Our Contact details are:
PoleVolt Ltd.
Unit L, Cranage Trade Park
Goostrey Lane
Cranage
Cheshire.
CW4 8HE
UK Mainland
Phone: +44 (0) 1477 533639
Fax:
Email: info [at] polevolt [dot] co [dot] uk
VAT Reg. No. 864 7203 15


If you have any suggestions or comments please email us using the 'Contact Us' link at the top of every page.

Making A Purchase
Making a purchase is very straightforward. Just browse our store and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All catalogue descriptions and Web Site information are indicative only and any specifications, measurements and technical data (whether relating to performance or otherwise) have been prepared for guidance only and may change witout notice. The company reserves the right to amend technical or clerical errors in any order without notice. Manufacturers also reserve the right to amend specifications without notice, in order to improve products or where amendment becomes necessary. We shall endeavour to inform the Purchaser of any such amendment or change.
In addition, the buyer shall ensure that all details contained within the order are correct prior to submission to the Company. This applies to cut lengths of cable in particular.

When a confirmation email of order is received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Prices and Payment
Prices are quoted in British Pounds Sterling and are subject to alteration without prior notice (upwards or downwards) and shall incur VAT at the current rate until further notice. Purchasers should note that current prices are quoted at the time of order with a minimum net invoice value of £10.00.
All prices and net invoice values are exclusive of delivery and VAT, unless otherwise stated.

Payment can be made by Visa, MasterCard, Delta, Solo, Visa Electron and Maestro cards.
We do not accept any other card types.
The card must be registered to the invoice address of the order and be issued in the UK.

We do not offer credit accounts.

All goods remain the property of PoleVolt Ltd. until full payment has been made in full.

Tax Charges
You will be given the total price of the transaction including any carriage and VAT before you complete your purchase. For orders made from the UK, VAT at the current rate of 20.0% will be added. There are no hidden extra costs.

Credit Card Security
Card payments are handled by the Sellerdeck Payment Service powered by the Creditcall financial and technical infrastructure which is 100% PCI DSS level 1 compliant.
When your order is placed at our website, credit card details are passed directly to our payment service provider. Verified by Visa and MasterCard SecureCode are implemented on this site for your additional security. We never see your credit card details.
Please note: The invoice address must match the registered address of the card in order for the transaction to complete successfully. When you click the order button, your card is checked by a secure banking system and the money is pre-authorised from your account at this point. If your payment does not complete first time, please contact us. Do not continue trying to pay as each transaction will be pre-authorised and will remain on your account for 3 to 5 working days.
Payment is only taken from your card when your items have been picked and your order is ready for dispatch.

Delivery Information
We are only able to deliver to addresses within the United Kingdom, including the Isle of Wight, the Isle of Man, all of Scotland, Northern Ireland and the Channel Isles. In the checkout process you can specify your preferred delivery method. The delivery options and the cost of these are determined by the overall weight of the order. Some options may not be available if the weight for that option has been exceeded.

As an indication, the following delivery times can be expected although we cannot guarantee these timescales as items can get delayed in transit.
UK Mainland Royal Mail Post: 1-3 Working Days
UK Mainland Courier: Next Working Day (Orders dispatched on Fridays will be delivered on the following Monday except where a public holiday falls.)
Scottish Highlands: Royal Mail Special Delivery 2-4 Working Days
Northern Ireland: Royal Mail Special Delivery 2-4 Working Days
UK Offshore Islands: Royal Mail Special Delivery 2-4 Working Days

Orders with a net (before VAT is added) value of £100.00 will be delivered by DPD to UK Mainland addresses free of charge.
Unfortunately, we are unable to offer free delivery to Scottish Highlands and all offshore island addresses.

Scottish Highlands:
If you live in any of the postcode areas below you should select the 'Scottish Highland' delivery option at checkout. Failure to select the correct delivery option will result in a delay in the processing of your order.
AB31 - AB56
IV1 - IV63
KW1 - KW14
PA20 - PA78
PH19 - PH50
HS1 - HS9
ZE1 - ZE3

The DPD Next Working Day delivery option DOES NOT apply to the Scottish Highlands and all UK Islands.

We do not dispatch to third party freight forwarders.

We are unable to accept online orders from countries outside the UK.

Shipping Information
We use Royal Mail and DPD where the weight or volume is high. We aim to hold all items in stock and endeavour to dispatch your order the same day if ordered before 2pm. Orders placed after this time will be delivered the working day after that. If an order is placed on a Friday before the cut off point using next day delivery, delivery will occur on the following Monday providing it is not a public holiday.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. A daytime telephone number is required by our courier and will be displayed on the address label. The majority of our deliveries will require a signature on delivery. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). Please note that Royal Mail Recorded Delivery is NOT a guaranteed next day service. Items are only classed as lost by Royal Mail after 15 working days. If you require an item urgently, we recommend using our DPD courier service for mainland postcodes or Royal Mail Special Delivery for the Scottish Highlands and all UK Island addresses. Please contact us for delivery to the Channel Isles.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If you are asked to sign for goods that are visibly damaged please make a note of this when signing. If they are damaged beyond use you are able to refuse to sign for the goods. In either case, please contact us as soon as possible.

Back Orders
We aim to stock all items in the catalogue but occasionally there may be a delay in obtaining some items from our suppliers. If any of your item are not in stock, we will back order for you. You will always be emailed with the option to cancel any missing items from your order if you would rather not wait.

Guarantee
All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms contained therein.
Goods that are supplied or used for specialist competition applications are subject to extreme stress and heat whilst in use. Life expectancy and durability are greatly reduced and buyers should note that any claim for failure/wear, shall not be entertained by the Company. It is acknowledged by the buyer of such goods that the foregoing statement shall be a relevant and important issue in any claim brought against the Company and the Company shall, in turn, place importance upon this clause. In addition, parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used, and purchasers should take advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use. Where goods are defective, incorrectly supplied, delayed or otherwise in breach of the implied terms of the buyers statutory rights, all losses which result from loss of competition points, awards, loss of entry fees or other similar losses, are excluded and shall not be reclaimable from the Company.

Privacy Policy
PoleVolt Ltd. ('we' or 'us' or 'our') gather and process your personal information in accordance with this privacy notice and in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Information That We Collect
Polevolt Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: -

Name
Business Name (where supplied)
Home Address (where supplied)
Business Address (where supplied)
Personal Email (where supplied)
Business Email (where supplied)
Home Telephone Number (where supplied)
Business Telephone Number (where supplied)
Mobile Telephone Number (where supplied)
IP Address
Computer Cookies

We collect information in the following ways: -
Email, telephone, online form, website orders

How We Use Your Personal Data (Legal Basis for Processing)
Polevolt Ltd takes your privacy very seriously and will never disclose or share your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

The purposes and reasons for processing your personal data are detailed below: -
We collect your personal data in the performance of a contract or because we have asked you to take specific steps before entering into a contract.
To ensure that your orders are completed and can be delivered to your preferred address
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes. We use data encryption to ensure personnel data security.

We do not use any form of automated decision making in our business.

Your Legal Rights
You have the right to access any personal information that Polevolt Ltd. processes about you and to request information about: -

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws. Where applicable, you have the right to data portability of your information.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

International Data Transfers
We will only transfer your data outside of the EEA in compliance with data protection laws and provided appropriate or suitable safeguards are in place to protect your data, these being either standard contractual clauses, binding corporate rules or in the case of transfers to the USA, a Privacy Shield Certification. Please contact us if you would like details of the appropriate safeguards used if we transfer your data in such circumstances.

Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Polevolt Ltd uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

DPD Local
We use DPD Local to delivery your parcels to the UK and the EU. The only information we provide to them is your name, delivery address, mobile telephone number and email for the efficient delivery of your orders.

Royal Mail
We use Royal Mail to deliver small packets and parcels within the UK.

TCS Management
We use TCS Management to do our bookkeeping and tax returns and they act in the capacity of a processor on our behalf. The only information we provide to them when required is your name, address and order details to meet business and legal requirements.

Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Polevolt Ltd; however, as this information is required for us to enter into a contract with you to supply our products and deliver your order, we will not be able to offer our services without it.

How Long We Keep Your Data
Polevolt Ltd. only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. When we have entered into a contract with you to supply goods, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed.

How to make a complaint
If you wish to make a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with us.
Our designated Data Compliance Contact can be contacted at the address given below:-

Polevolt Ltd, Unit L, Cranage Trade Park, Goostrey Lane, Cranage CW4 8HE or by email at gdpr@polevolt.co.uk.
We are a company registered in England and Wales under company number 04972365.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England

Cookie Notice
A 'cookie' is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.
Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

Returns Policy
You have SEVEN days after receiving the goods to Notify us of your decision to cancel all or return part of your order. Receipt of goods means someone having signed for the goods at the time of delivery, not necessarily when you the customer we have the contract with receives them.
The EXCEPTION to the requirement for us to accept a Return is if the goods supplied by us are Made To The Customer's Own Specifications; this may be referred to by us as a Personalised Order and includes cut lengths of cable, convoluted tube, cable sleeving and non-stock large volume orders.
If you want to return goods, you MUST notify us either in Writing or by another Durable Medium; this includes Letter, Facsimile or Email. A telephone call is not sufficient.
Any goods returned must be in the original packaging and in an unused condition.
We will ask you to pay the postage to send back any item or items that do not fit with your requirement.
The Customer must ensure the goods are insured in transit and proof of posting/sending must be obtained.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm