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Payment & Security Information

Prices and Payment
Prices are quoted in British Pounds Sterling and are subject to alteration without prior notice (upwards or downwards) and shall incur VAT at the current rate until further notice. Purchasers should note that current prices are quoted at the time of order with a minimum net invoice value of £10.00.
All prices and net invoice values are exclusive of delivery and VAT, unless otherwise stated.
Payment can be made by Visa, MasterCard, Delta, Solo, Visa Electron and Maestro cards.
We do not accept any other card types.
The card must be registered to the invoice address of the order and be issued in the UK.
We do not offer credit accounts.
All goods remain the property of PoleVolt Ltd. until full payment has been made in full.

Tax Charges
You will be given the total price of the transaction including any carriage and VAT before you complete your purchase. For orders made from the UK, VAT at the current rate of 20.0% will be added. There are no hidden extra costs.

Credit Card Security
Card payments are handled by the Sellerdeck Payment Service powered by the Creditcall financial and technical infrastructure which is 100% PCI DSS level 1 compliant.
When your order is placed at our website, credit card details are passed directly to our payment service provider. Verified by Visa and MasterCard SecureCode are implemented on this site for your additional security. We never see your credit card details.
Please note: The invoice address must match the registered address of the card in order for the transaction to complete successfully. When you click the order button, your card is checked by a secure banking system and the money is pre-authorised from your account at this point. If your payment does not complete first time, please contact us. Do not continue trying to pay as each transaction will be pre-authorised and will remain on your account for 3 to 5 working days.
Payment is only taken from your card when your items have been picked and your order is ready for dispatch.

Returns Policy
You have SEVEN days after receiving the goods to Notify us of your decision to cancel all or return part of your order. Receipt of goods means someone having signed for the goods at the time of delivery, not necessarily when you the customer we have the contract with receives them.
The EXCEPTION to the requirement for us to accept a Return is if the goods supplied by us are Made To The Customer's Own Specifications; this may be referred to by us as a Personalised Order and includes cut lengths of cable, convoluted tube and cable sleeving.
If you want to return goods, you MUST notify us either in Writing or by another Durable Medium; this includes Letter, Facsimile or Email. A telephone call is not sufficient.
Any goods returned must be in the original packaging and in an unused condition.
We will ask you to pay the postage to send back any item or items that do not fit with your requirement.
The Customer must ensure the goods are insured in transit and proof of posting/sending must be obtained.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm